Terms and Conditions

Handshake Limo Terms and Condition is considered legally binding between the client and Handshake Limo. By using the Handshake Limo Services, you agree to be bound by these Service Terms Please read the Service Terms fully before you use. You will also be subject to any additional terms posted on our website at https://handshakelimo.com/terms.html. These additional terms include and are not limited to the Terms of Use and the Privacy Policy.

If you do not agree to Handshake Limo's terms and conditions, you are directed to discontinue using the services Handshake Limo Car & Limousine Service is offering.

Handshake Limo reserves the right to change or supplement these Service Terms at any time without prior notice. It is your responsibility to review these Service Terms regularly. Your continued use of the Handshake Limos Service after terms changes or supplements indicates your acceptance of the Terms as changed or supplemented.

Cancellation within the allotted time will not incur any charges. To avoid cancellation fees, customers must notify a customer service representative of a cancellation at least 2 hours in advance for O’hare pickups and at least 3 hours in advance for pickups in Houston City. Cancellations are accepted by email booking@handshakelimo.com and by phone at (832) 552 0018.

Based on the information provided in the reservation, If Handshake Limo is unable to contact the passenger or client within 30 minutes of the scheduled pick-up time, the service will be abandoned and will be charged no-show charges.

Handshake Limo requires that all changes must be received by phone or email at least two hours prior to pick-up time. If changes made less than two hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.

When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold is placed on the card to secure the anticipated total fare with the gratuity, This hold is released when payment is processed approximately 1 to 3 business days after the trip.

The actual credit card must be presented to the driver at the time of pick-up. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment.

The driver will present a credit card slip to be completed and signed at the end of the trip. Passengers may not leave the vehicle, for any purpose, without first signing the uncompleted credit card slip. If the passenger fails to return to the vehicle, the full fare will be charged to the credit card.

The charges will appear on your statement as the date of processing, not the trip date. All transactions are handled in a safe, encrypted format by a secure server to ensure Handshake Limo customers’ maximum security and the assurance that your information stays confidential, private, and safe.

Handshake Limo utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by

Handshake Limo service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate a property that has been left in one of our vehicles. Handshake Limo reserve the right to charge a delivery fee for returning the found item. If you have left a personal item in one of our vehicles and wish to retrieve it, you call our office at (832) 552 0018.

Handshake Limo Service and its Affiliates are not responsible for any abandoned plans, missed flights, or losses due to circumstances beyond our control. These circumstances could be causes beyond its reasonable control, acts of terrorism, acts of God and Nature, road closures, travel congestion, accidents, and weather and flight delays.